Project or Program? Why adapting your approach and working practices makes the difference.?

By Geoff Parker and Paul McTurk

Having worked on more than one hundred information system projects and programs over the last 20+ years, for lab-based organisations of all shapes and sizes, we know that people can sometimes confuse the two. It’s an easy mistake to make! However, there are very clear differences between a project and a program and, as we have demonstrated to our clients many times, handling each in the correct way can have a big impact on overall success.

What is a project vs. a program?

Projects are typically well-defined, as they deliver a well-understood, specific goal or outcome, within a specified timeline: e.g: implementing a new information system or service within a laboratory. There is usually a distinct team and a clear route from start to completion.

A program involves doing things that deliver a strategy or initiative – or a number of strategy points or initiatives – and is less easy to define, compared to a project. For example, a program might be put in place to respond to a challenge such as: ‘We want to make the lab 30% more efficient.’ There might be (and usually are) projects underneath this, which could include ‘Specific enhancements to current information systems’, ‘Good lab practice training’, ‘Lab supply chain improvement’, etc. Programs can span several months, or even years, and therefore require strategic oversight, a lot of iteration and the involvement of many stakeholders.  

Projects are managed through project management methodologies such as PRojects IN Controlled Environments (PRINCE2), and Gantt charts are often employed to map out how you will get from A to B and in what timeframe. At a program level, Gantt charts rapidly become overly complicated and you’re more likely to see a roadmap with aims and targets, but without the detail and structure of a project plan.

So why does this matter? It might be tempting to replicate how you plan and lead a project when thinking about a program. But it’s going to be impossible to scale and communicate effectively using the same approaches.

Having helped many lab-based organisations to run informatics projects and programs, we share some of our insights on how to lead, communicate, manage risk and account for human factors, when planning and rolling out both projects and programs.

1. Leadership

Program leaders require strategic thinking, flexibility, excellent communication and stakeholder management, strong delegation, and empowerment skills, as well as effective team and resource management, among many other attributes.

While project managers also need many of these skills, their focus is much more task and delivery-focused. In short, they prioritise everything related to ‘getting the job done’, on time and within budget.

Program leaders have a much wider remit, from defining the strategic direction and focus, to creating a structure under which the ‘child’ projects will operate, managing ‘child’ project risks that could impact other ‘child’ projects, or the program as a whole. Program leaders are focused on achieving benefits, and strategic objectives that align with the organization’s vision.

2. Communication

Project communication is usually to a defined group of people on a regular basis, i.e. daily, weekly or monthly. Most people engaged in a project are involved to a similar degree and are very familiar with the details, so the level of information shared will be both quite granular and consistently consumed by all team members. Good communication within a project tends to be direct, detailed, and unfiltered.

For programs, where there may be hundreds of people involved with varying levels of engagement, cutting through the noise and providing updates that are impactful, relevant and easy to digest is key. Whereas ‘one size fits all’ may be suitable for a project, programs need to be communicated in various levels of detail, and, rather than relying solely on scheduled communication, benefit from participants ‘self-serving’ information.

Program leaders need to enable a shared awareness about what’s happening across the whole program, in an easily digestible format. A simple one-page graphic that shows the key milestones and summarises the roadmap can be effective and might be sufficient for some stakeholders. A program newsletter, outlining progress against key milestones and any major challenges or opportunities is another useful communication method. When sharing updates via tools such as Microsoft Teams, tagging stakeholders is a good way of ensuring your update attracts their attention.

Often Scimcon includes expert communications professionals within programs, who help determine the level of information sharing and recommend the best channels to use, as well as providing guidance on how to navigate organisational culture for the most effective program communication.

3. Risk management

Risk management is critical for both projects and programs.

Typically, within projects, risks are identified, investigated, and mitigated as the project progresses. The risks are listed and managed within a regularly updated risk log.

Once again, the scale and complexity of programs dictates a different approach. Rather than identifying risks as they become apparent, a proactive and systematic methodology is required.

A technique we have borrowed from product development methodologies, such as the Lean Startup framework is Riskiest Assumption Testing, often referred to as RAT.

RAT is an effective technique that ensures the program’s most critical assumptions are identified and adequately tested, both at the start of the program, and on an ongoing basis. For example, at the start, one of your riskiest assumptions is whether your team can work well together at all. This needs to be tested early. See “Human Factors” below.

Other examples of riskiest assumptions:

  1. Program objectives are well-defined, well understood and agreed.
  2. The lab and the wider organisation will accept the business change.
  3. There is sufficient budget for the program and the required ‘child’ projects.

RAT emphasizes rapid experimentation, learning from failures, and adapting mitigation strategies based on evidence.

4. Human factors

If a project team works well together, it might be tempting to think that larger teams can do the same. The difference between leading small teams of 10-20 people and teams that are much larger is significant.

Program delivery success is influenced by a variety of human factors that can impact the effectiveness and efficiency of the program and could easily justify a dedicated blog post.

These factors include team dynamics, motivation and morale, decision-making, conflict resolution, issue escalation and knowledge sharing.

Let’s look at one of these – issue escalation – in a little more detail.

Early escalation of issues is a key success factor in the on-time delivery of projects. When confronted with an issue, well-meaning team members can mistakenly believe it is their job to solve the problem quietly and report when the resolution is complete. Often however, this results in the potential problem only coming to the wider team’s attention days or possibly weeks later.

The escalation process should be multi-tiered (‘heads up’, ‘warning’ and ‘escalation’) and transparent within teams, so that it becomes second nature for individuals to share any concerns with the right people, at the appropriate time. Regular problem-solving sessions or informal team meetings where the only agenda point is discussing/brainstorming any concerns, no matter how small, is a good practice and something we do ourselves and advocate with clients!

The connected nature of the program and the ‘child’ projects within the program means that the likelihood of human factors affecting delivery increases and requires ongoing monitoring and proactive management.

Summary

Projects and programs may appear very similar in nature however due to programs’ scale and complexity we highly recommend you don’t attempt to lead them in the same manner as projects.

We have hopefully provided some tips and insight for how to take the right approach when planning, leading and implementing projects and programs. To ensure successful outcomes, project / program leaders should include the key aspects of leadership, communication, risk management and human factors in their project or program planning.

If you need help with your upcoming projects or programs, contact us.

Meet Scimcon: Steve Griffiths?

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How long have you been involved with Scimcon, and what does your role entail?

I’ve worked with Scimcon as a Project Lead for around seven years now, but have worked alongside the team there for much longer throughout my career. My role involves a lot of problem solving for customers, bringing the ability to look at complex informatics projects in the early stages and plan where we want to be in the future. Working with Scimcon allows me to get the most out of my practical-minded approach to various informatics projects. There’s a diplomatic element to the role as well, making sure that customer expectations are met and providing business-to-technology translation for our customers. As someone who has worked on both the lab side, the vendor side and now in consultancy, I have experienced the entire project process from planning through to execution.

During my time with the company, I’ve learnt that it is vital to look at the wider picture when delivering informatics consultancy and project leadership for clients. It is not solely about the technology, but the process and the change that we are trying to implement. After working with a variety of laboratory software companies, I’ve learnt the value of change management and giving clear guidance to customers. Overall, I am very fulfilled with my role and feel that each day is varied which keeps things exciting.

Tell us more about your background, and what lead you up to this point in your career.

I originally did a degree in biochemistry, which led me on to the start of my career working in a pathology lab in the West Midlands for around 5 years. In my mid-twenties, I moved on to a pathology software company and the realm of technology. Throughout my career, I have worked in a variety of IT and lab-oriented roles. For example, I spent 15 years at LabVantage initially as a business analyst, moving upwards to become a Project Manager and then in charge of professional services for the European region. This was what introduced me to Scimcon, as they delivered some consultancy work for a mutual customer at the time. I worked closely with Geoff Parker and David Sanders, on a variety of implementation projects.

One of our biggest projects when I worked for the vendor, and Scimcon was also involved (before I was working directly with them) with a top 5 pharma company, which took several years to complete. There was a huge workforce, with regular site visits taking place most weeks. Scimcon also had 3-4 employees working on the project, along with Co-Founder Trevor De Silva. As a Project Lead, Scimcon strategised with me (as the LIMS vendor) to create a solid project plan. They helped to bridge the gap. Next, we worked for a testing and inspection company in Belgium, and Scimcon contributed in a similar way as before. They acted as an intermediary between vendor and customer, to measure the scale and requirements of the project, which is exactly what I find myself doing now.

During my time working for a vendor prior to Scimcon, I found myself increasingly pulled to the HR side, and was eager to get back into the science and back at the coal face on scientific technology systems. While my work with Scimcon is still very people-focussed, it’s allowed me to balance both my communication skills with my love of science.

What do you enjoy the most about working with Scimcon?

The variety of projects we get at Scimcon has kept things interesting. I’ve completed five projects in the last seven years, all of different lengths and requirements, and worked in a variety of new areas that were previously out of my comfort zone. For example, after many years working in life sciences, last year I worked alongside a materials company, in charge of manufacturing batteries and the recycling process. Although I had no experience in this area, I thoroughly enjoyed the challenge and picked up a lot of new knowledge. With the types of projects we lead, you cannot look at our work as technology: you must look at it as process change. If you take a software into a lab that people have not used before, it is disruptive to them. So the role of the Scimcon lead is not only to be familiar with the software but to manage the change successfully. I have worked with many suppliers of software – from LabVantage Solutions through to Thermo Fisher, Waters, Dotmatics etc – but what is more important is my ability to understand the lab and the people. The software itself is almost incidental.

Working with Scimcon has also shown me the importance of diplomacy when managing projects. I try to maintain a passive approach to problems that arise, working through them in a controlled, systematic way with both client and vendor. Having worked on both the vendor side of lab informatics project management, and seeing the customer standpoint, I have experienced first-hand the value of Scimcon’s consultancy services. For large and complex projects, we mediate between client and customer, drawing out a clear set of tactics and ways to communicate any issues or challenges along the way. I enjoy working collaboratively with each party to create a productive path forward, something which I have enjoyed in my current project with an international biotechnology company.

How has remote working impacted your role and how you deliver it?

I’ve been working remotely for many years, long before the Covid-19 pandemic struck, so I was well and truly prepared for the switch. In a sense, the transition towards remote working on a global scale has normalised the way I worked previously, so it is something I am well adjusted to. Since the pandemic, travel has increased slightly but on a periodic basis. I travel on-site to the Netherlands around once per month to visit the customer I’m currently supporting.

Technology improvements in the last few years have also allowed me to better deliver my services from home. It means customers can connect with us a lot more easily, as things are becoming more localised. We can communicate with customers and companies across the world via Teams calls and other virtual conferencing platforms. I’ve found that the expectation with most projects is to travel to site every 3-4 weeks, which in turn saves on travel costs and is better for the environment.

What do you enjoy doing in your spare time?

I’m very much into sport, particularly football (a Wolverhampton Wanderers fan through and through). I’ve had a season ticket for the past 30 years, and have been attending the matches since I was a young child. I’m also fond of the NFL, as a supporter of the Miami Dolphins, I make the commute to London every October to watch the games. Across the board, I like most sports-watching and take part myself on occasion. I used to play 5-a-side on a weekly basis, until the pandemic got in the way, and more recently I have taken on badminton to try and stay active outside of work.

Travelling is also hobby of mine, and my wife and I bought a holiday home near Alicante, Spain during the pandemic. We viewed the villa virtually and saw it for the first time in-person when we arrived to collect the keys! The pandemic definitely marked a change in priorities for me – as the world became remote, we were saving on daily expenditures, so decided to invest in a holiday home instead of a swanky car at a time people generally weren’t really driving far. We travel there frequently, and I’ve invested in a keyboard and monitor to ensure I can work remotely from there with ease.

What is your favourite travel destination?

My wife and I love to travel, in the past we’ve visited America, Singapore, Cape Town and more. We went to Thailand at the beginning of the year which was a highlight, and we have a few trips on the horizon including an RV road trip around Canada next month. We’re also planning to go on a cruise around Alaska, so plenty of trips to keep us busy.

My favourite travel destination is Hawaii, as the scenery was beautiful. Japan was also another favourite, and we travelled around the country on the bullet trains which was a fascinating experience. We are very independent when it comes to travelling, maybe that’s the Project Manager in me. I enjoy planning everything down to the T.

Scimcon as a business is deeply rooted in technology – but how technology-oriented are you? What devices do you use?

I’ve always been really interested in technology, which inevitably led me to the career I’m in now. My passion for tech began as a teenager, when I invested in the early computer models such as the Commodore and Spectrum, and I bought a PC when owning a computer was quite unusual. This passion has grown over time, and I enjoy the seamless experience of modern technology. Devices were less user-friendly back when I was developing an interest in tech, so I would always be fiddling around with settings to get the most out of my system. I usually get frustrated when devices are badly interfaced, which is what sparked my original interest in LIMS – I was a frustrated lab user! Part of what I do is make the technology work for customers, and ensure they get the most out of it. Giving customers the same pleasure that I get out of successfully operating technology is very rewarding.

Does your use of technology differ outside of work?

Naturally, my home is equipped with all kinds of technology and smart devices. For example, we have Sonos speaker systems surrounding our home, and five televisions in total. We also have Amazon Alexa speakers in various rooms throughout the house. Another tech addition is my virtual reality headset, used mainly for gameplay. Ironically, the internet in our Alicante holiday home is faster than the one at our home in Shropshire, which gives me another excuse to travel out there more often.

For more company news and updates, follow Scimcon on LinkedIn: https://www.linkedin.com/company/scimcon/

Meet Scimcon: Lynda Weller?

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How long have you been involved with Scimcon, and what does your role involve?

My journey with Scimcon began in 2021, as an Informatics Project Manager. I was approached by Scimcon’s recruitment consultant regarding a must-see role for the business. This arrived at what felt like an inopportune time for me, as I was relocating to Cornwall with my family.

After completing several interviews and meetings, I secured the project management position. My first project at Scimcon was managing a laboratory information management systems (LIMS) deployment to the UK government Lighthouse Covid-testing laboratories for a major life science instrumentation vendor.

The Lighthouse LIMS project lasted for around a year. The Scimcon Co-Founder, Geoff Parker, then presented another project opportunity to me, which began around a month later, in May 2022. My role involved providing Information Systems project management, business analysis, as well as client engagement and consultancy to a major biotech based in the Netherlands.

What do you enjoy the most about working at Scimcon?

I enjoy the continuity that Scimcon offers. I like to work on longer assignments and, although I work remotely, being part of a team of like-minded people is a refreshing bonus. In my previous roles, I have worked independently at different locations with no company support. At Scimcon I’ve been able to form lasting work relationships.

The current project I’m working on is scheduled to be completed next year (2024), we have carried out the work in phases to ensure that each aspect of the client brief is being met. Working from my home office with visits to the client’s site as required means that I can work flexibly, and I am supported by the Scimcon team of experts who can be contacted when I need some extra help.

Tell us more about your background, and what lead you up to this point in your career.

My background is in software and programming, working with life science organisations to roll out informatics projects and IT services. Prior to working with Scimcon, I had been an independent contractor since 2009, helping an array of companies to meet their software goals. My first contract was with Johnson & Johnson, which took around twelve months to complete. It was very structured; the client already knew what documentation and training consultancy they required. I then moved on to Takeda, which progressed from a three-month initial contract to a longer contract, and eventually for a couple of years as a permanent employee. My time with the company came to an end as they closed the offices I was employed in.

How has remote working impacted your role and how you deliver it?

Remote working is something that has benefitted my new lifestyle in Cornwall. Home-office working has become much more acceptable – especially now we have the appropriate technology at our fingertips to ensure that work is carried out efficiently without sacrificing the personal touch. I visit the client’s site at regular intervals, as needs arise, and it makes a refreshing change to meet the remote team face-to-face.

What do you enjoy doing in your spare time?

We moved to Cornwall to be closer to our family and we spend a lot more time with them enjoying the fantastic area we now call home.

Our house was a couple of miners’ cottages and dates back to the 19th century. It has been renovated previously but we have continued with them and now turn our attention to the garden.

My husband and I love motorcycle touring. You could say we took our gap year later in life, touring Europe, the United States and many other destinations. We also take part in long distance rallies which has enabled us to travel to some of the most scenic places of the world, capturing authentic photography along the way. I ride pillion and to help us remember our adventures we document them on our website.

I love to read on my kindle, my favourite genre is fantasy and I enjoy reading personal stories such as biographies (motorcyclists, pop stars, even the rogue Ronnie Biggs). I went to see Miriam Margolyes in her Dickens women’s production, and she set me the challenge of reading the entire Dickens collection. It took me a year but I succeeded, though it’s something I wouldn’t want to do again!

What is your favourite travel destination?

My favourite travel destination is New Zealand. During our ‘gap year’ we went with one of our friends, hired motorbikes and just rode round, booking accommodation as we went. We had fantastic weather (which I understand might be unusual!) and really enjoyed riding in the beautiful scenery.

Scimcon as a business is deeply rooted in technology – but how technology-oriented are you? What devices do you use?

Ironically, I wouldn’t describe myself as a particularly tech-oriented person. I am one of those people that needs to do something three or four times, then it sticks. I can pick things up when it comes to software, as I started my career as a programmer. I use my PC and headset for daily work duties. My phone also stays with me for mundane activities.

Does your use of technology differ outside of work?

I have a lot of technology throughout my home, including a large television with surround-sound speakers, an Xbox, Firestick, a Shield, and numerous Sonos speakers around the house. The best part is that we have a universal remote control for all our TV devices. Unfortunately, this doesn’t stop me from clicking the wrong button now and then, especially where it’s a touch screen.

Nonetheless, I do love tech. I use a kindle to read, which goes everywhere with me. As soon as the pre-Kindle e-readers came out we started using them on our bike tours – imagine trying to fit 30-40 books in the panniers! I love that I can read in bed without a light and have the text as big or small as I like.

Working alongside Scimcon has enabled me to implement my skills and industry experience, to provide the highest quality information systems (IS) consultancy for our clients and customers. My longstanding relationship with Scimcon is one that I am proud of, pioneering the way to make science more connected.

For more company news and updates, follow Scimcon on LinkedIn: https://www.linkedin.com/company/scimcon/

Introducing Ben Poynter: Associate consultant, and Scimcon’s newest recruit?

Our team at Scimcon is made up of a talented group of interesting individuals – and our newest recruit Ben Poynter certainly does not disappoint!

Ben joined our Scimcon team in July 2022 as an associate consultant, and has been working with the lab informatics specialists to get up to speed on all things Scimcon. We spoke to Ben about his experience so far, his interests, background, and what he hopes to achieve during his career as an informatics consultant.

To get us started, tell us a bit more about your background.

So, I studied Biomedical Science at Sheffield Hallam University, which was a four-year course and allowed me to specialise in neuroscience. During my time at university, I created abstracts that were presented in neuroscience conferences in America, which was a great opportunity for me to present what I was working on. My final year dissertation was on bioinformatics in neuroscience, as I was always interested in the informatics side of biomedical science as well.

Once COVID hit, I moved into code work, and worked in specimen processing, and then as a supervisor for PerkinElmer who were undertaking some of the virus research. When things started to die down, I began working for a group called Test and Travel (not the infamous Track and Trace initiative, but a similar idea!). I started there as a lab manager, training new staff on lab protocols for COVID-19, and then a month into that I started working more on the LIMS side – which is where I ended up staying. I wrote the UAT scripts for 3 different companies, I performed validation on the systems, I would process change controls. I then moved to Acacium as LIMS lead there, so over the course of my career I’ve worked with a number of LIMS and bioinformatics systems, including LabWare 7, LIMS X, Labcentre, WinPath Enterprise, and Nautilus (ThermoFisher Scientific).

Which now brings you to Scimcon! What was the deciding factor for you taking on the associate consultant role?

In the early stages, I would have to say it was when Jon and Dave led my first interview, and Jon asked me a question I hadn’t been asked in an interview setting before. He asked me ‘who is Ben Poynter?’. The first time I answered, I discussed my degree, my professional experience with LIMS and other informatics systems, and how that would apply within Scimcon’s specialism in lab informatics consultancy. Then he asked me again and I realised he was really asking what my hobbies were, and how I enjoyed spending my free time. Since starting at Scimcon, I’ve been introduced to the full team and everyone is happy to sit and talk about your life both inside and outside of work, which makes for a really pleasant environment to work in. Also, it seems as though everyone has been here for decades – some of the team have even been here since Scimcon’s inception back in 2000, which shows that people enjoy their time enough to stay here.

I’ve been given a really warm welcome by everyone on the team, and it’s really nice to see that everyone not only enjoys their time here, but actively engages with every project that’s brought in. It’s all hands on deck!

That brings us nicely into our next question then – who is Ben Poynter? What do you like to do outside of work?

So, my main hobbies and interests outside of work are game design, as well as gaming in general. I run a YouTube account with friends, and we enjoy gaming together after work and then recording the gameplay and uploading to YouTube. We are also working on a tower defence game at the moment, with the aim to move into more open world games using some of the new engines that are available for game development.

In addition to gaming and development, I also enjoy 3D printing. I have a 3D printer which allows me to design my own pieces and print them. It’s a bit noisy, so I can’t always have it running depending on what meetings I have booked in!

Technology is a real interest of mine, and I’m really fortunate to have a role where my personal interests cross-over into my career. The language I use for game design is similar to what I work with at Scimcon, and the language skills I’ve developed give me a fresh perspective on some of the coding we use.

What sort of projects are you working on? Have you had the opportunity to use your language skills to full effect?

At the moment, I’m working on configuration for some of the LIMS systems I’ll be working with at customer sites, which I really enjoy as it gives me the chance to work with the code and see what I can bring to the table with it. Other projects include forms for Sample Manager (ThermoFisher Scientific), making it look more interesting, moving between systems, and improving overall user experience. It’s really interesting being able to get to grips with the systems and make suggestions as to where improvements can be made.

My first week mainly consisted of shadowing other Scimcon lab informatics consultants to get me up to speed on things. I have been working with the team on the UK-EACL project, which has been going really well, and it’s been great to get that 1-2-1 experience with different members of the team, and I feel like we have a real rapport with each other. I’ve been motoring through my training plan quite quickly, so I’m really looking forward to seeing the different roles and projects I’ll be working on.

What are you hoping to achieve during your career at Scimcon?

I’d really like to get to grips with the project management side of things, and also love to get to grips with the configuration side as well. It’s important to me that I can be an all-round consultant, who’s capable at both managing projects and configuration. No two projects are the same at Scimcon, so having the capability to support clients with all their needs, to be placed with a client and save them time and money, is something I’m keen to work towards.

For more information about Scimcon and how our dedicated teams can support on your lab informatics or other IS projects, contact us today.

Meet Scimcon: Jon Fielding?

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What do you enjoy the most about working at Scimcon?

I didn’t really fit into the company I was in before, so firstly, I think to enjoy any role the people you work with are important. Realistically, I probably spend more time speaking with my colleagues than I do my own wife and kids, so having great colleagues definitely makes Scimcon enjoyable.

Secondly, the challenges within the role are exciting. Whenever you start a new contract – as we do regularly, supporting clients in pharma and biopharma – there is either an implementation project that needs carrying out, or an issue that needs resolving. Sometimes, the task at hand is not something I am directly familiar with or have the exact experience doing, but that makes it a challenge. And it’s the challenge that I enjoy.

In my prior role, we partnered with Scimcon on a number of projects. I had been involved in building a platform for our mutual client and when they needed to take the project forward, they needed someone to train, support, and project manage the implementation of the project software. It seemed a no-brainer for me to join the consultancy team at Scimcon, and to continue to support the project and the client to help them to progress. The transition into Scimcon was seamless, and I later moved from that initial project within the vaccines space onto a biotech company in the Netherlands, whom I have been supporting on e-systems.    

My background helps me to bring people and team skills into play, so I am very suited to the Scimcon way of working, to support clients and to manage processes, SOPs, digital, and software projects for scientific companies. The client I am supporting currently was initially reluctant to appoint a lab informatics consultancy that was not local, and questions were raised as to whether or not we could perform the role from the UK without impacting the level of support we provide. As a test run, we were initially only working on a 3-month contract. Their processes are crucial to the business scale-up and growth, and our experience with other big pharma organisations has come into play helping them to navigate the decisions needed. I think we successfully demonstrated to them that it is feasible to be productive offering great support from the UK – so much so that the original 3-month project is now 30 months.

What do you enjoy doing in your spare time?

Every child has a hobby growing up, and of course in England, playing sports is probably one of the most popular activities. For me, football was my favourite pastime which evolved into more than just a hobby. It actually paved a pathway for all areas of my life.

What started out as a recreational game became a profession, as I left school at 16 to become a full-time football player, At 20, when my professional playing career finished, football again opened a window of opportunity to move to Southern California and coach football for 3 months. I returned 12 years later!

At 27, football again paid for my University education at Point Loma Nazarene University in San Diego, where I was sponsored via a soccer scholarship to study Business and Finance. I had never even enjoyed school, never mind imagined studying at University, but football provided a unique opportunity that was too good to refuse.

During my senior year at University, while coaching football in Denver during the summer, I was introduced to my fiancé Sarah who had also – coincidentally – attended University in the USA on a football scholarship. She was almost in a parallel to me, only she was based in Florida while I was on the total opposite side of the country in California.

Sarah and I had our first child then returned to the UK shortly after, where we now have four sons – aged 10, 7, 5, and 1. Our 10 and 7-year-olds are, like their mum and dad, football-mad, so we spend our weekends travelling to watch them play. Our 5-year-old is starting to get the bug, and we are yet to see if football is something our youngest warms to, but I can’t see the apple falling too far from the tree.

I still spend every day at some sort of football activity. Both our older boys are at the football academies so they each have 3-4 days a week training and playing. Football remains our outside-of-work life, having brought us together all those years ago.   

And with the skills I learned at university, studying business and finance, as well as the team skills associated with playing sport, I am well placed to bring team leadership to the Scimcon family, and to focus on the best tactics and teams to work on a winning side.

What is your favourite travel destination?

Southern California was my home for 12 years, and having attended University in San Diego, that would be my obvious choice. We have a lot of friends and happy memories there, and we love the area – and the food!

2020/21 has been an interesting couple of years – how has it impacted you outside of work?

We made the decision to return to UK as a family when we had the boys, for the support network of close family and friends. As I have been working from home for so many years anyway, personally my life hardly changed. However, it was a terrible impact for the boys. For any young kids, that transitional age and loss of companionship has been a huge negative experience. Luckily, the boys are pretty resilient and seemed to have bounced back into the new normal without any issues.

Scimcon as a business is deeply rooted in technology – but how technology-oriented are you? What devices do you use?

Funnily enough, I am not really a techie! I use a PC and a phone, but not much else.

Does your use of technology differ outside of work?

Even though I don’t spend a great deal of time on gadgets and gizmos, I love the knowledge and benefits you can see from technology. For example, having spent so many of my formative years playing and coaching football, I am now still involved with my sons and their training and I see the technology to hand, which was never available when I was playing in the US. It’s absolutely fascinating, and there’s two pieces of tech in particular that I’m seeing used regularly at my sons’ training and matches. One is a Veo sports camera, which follows the ball and records the play, the other is an APEX GPS tag. This handy piece of kit is worn in the back of my son’s shirt when he’s playing, and all the data collected throughout the match is recorded on a smartphone, recording metrics such as speed, average position, and provides an overall performance review.

It’s amazing to see two of my previously completely separate worlds – football and technology – coming together, and it is really interesting to see how this technology is enabling football. As a coach, it also allows me to see and read the data available, so that we can then determine what is needed to improve in a game.

Scimcon is not a technology company, it is a people company that helps to solve the technology challenges for our clients, whether they be implementation, process or project-related. I am happy that I am not a techie, but very much a team and a people-person who can always learn and bring new skills to the table.

Welcome to Scimcon, the Scientific Information Management Consultancy?

Digital Laboratory Transformation

With 91 million results in google search for the term ‘digital laboratory transformation’, this area seems to be the buzzword of the 20s. Scimcon has long been a stalwart in this area, having provided global partnership in information management to big pharma, bio and clinical organizations for over two decades.

The combined experience of our team spans more than 200 years of hands-on project roles in life sciences! What Information Management projects need, Scimcon has delivered: we have seen every type of project from every type of angle and have a unique perspective on how to ensure success.

And digital laboratory transformation is our lifeblood.

So with the establishment of our new website, we are launching a blog to address the subject of the digital lab and eClinical systems, and try to tackle some of the challenges, whilst also dispelling some of the myths.

Analytical projects including Information System Strategies, LIMS, ELN & LES, SDMS, CDS, DMS, Stability Management and Instrument Integration to mention a few. 

Scimcon’s original pedigree lies in the field of Information Management projects in the analytical laboratory. The company and its project consultants have extensive experience in:

  • LIMS (Laboratory Information Management Systems)
  • ELNs (Electronic Lab Notebooks) & LES (Lab Execution Systems)
  • SDMS (Scientific Data Management Systems)
  • CDS (Chromatography Systems)
  • Integration of laboratory instruments
  • Document Management Systems
  • Sample and Freezer Management Systems
  • Biobank Management Systems
  • Stability Management Systems
  • Information System Strategies
  • Project leadership
  • Business analysis
  • Technical specialists
  • User requirements gathering
  • Technical Audits
  • Gap analysis
  • Project requirement scoping
  • Management of tenders and RFP management
  • Information systems implementation management
  • Systems validation
  • Vendor audits and vendor selection
  • Regulatory compliance including ISO 17025
  • E-Signatures and compliance with Part 11
  • Designing and delivering systems training

Clinical projects including eCOA, ePRO, eDiaries, Drug Safety Systems & EDC 

With such an extensive knowledge of Information Management in laboratories and life sciences, Scimcon has more recently been invited to supply similar services for the clinical trials industry and especially in the move from paper to digital records. The development and adoption of new Drug Development Tools (DDTs) lies at the intersection between regulatory, science, academia and pharma drug innovation. It is generally thought that paper is a poor format for patient compliance in diaries, and data/ electronic adoption improves both compliance and record-keeping in clinical trials. With our relatable experience, Scimcon has been involved in applying its successful project leadership to the areas of:

  • ePRO (electronic patient reported outcomes)
  • eCOA (Electronic Clinical Outcome Assessments)
  • eConsent
  • BYOD (Bring your own devices)
  • Electronic patient diaries
  • Drug Safety Systems
  • EDC (Electronic Data Capture)

Top tips for partnering on projects

Our blogs will help you to navigate the world of outsourcing project leadership for either your analytical or clinical Information Management project.

The first step is to recognize why partnering is helpful:

Successful projects happen when you can trust the partner who is helping you. You do not need to relinquish control of your Information Management projects, but to successfully take them forward a trusted supplier who is not afraid to challenge, and who is vendor-neutral, can bring so much to the table.

In both the largest and the smallest organization alike, the knowledge of the organization rests with its employees. This leads to a natural gap of knowledge between best practice, external and competitor knowledge, and learning from others.

Scimcon fills that gap, its combination of deep hands-on experience, combined with information systems skills, extensive scientific systems and organizational experience, and a commitment to project success, means that we are always committed to bringing successful projects over the line.

We know the shortcuts, we understand the limitations with vendor capabilities, we recognize the scope of your existing systems and we know how to get the best from your teams. And our 100% year-in, year-out experience as a project partner means that we are always working, always able to move projects forward, even when faced with organizational challenges.

Talk to us now, or contact us to discuss your projects, past and future alike.

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